Monday, June 16, 2008

Com"pout"er problems...

I've been away from my blog for too long but I have a good reason ...

My computer, Marcel, has been sluggish for the last month or so. But, I'd gotten so used to him being slow (or maybe I've slowed down so much) that I just didn't notice how bad it had really gotten until Saturday morning. I could have prepared a gourmet meal before I could finally get online. And, since I often have newspaper deadlines, I thought perhaps the time had come for me to take Marcel in for a thorough examination.

My daughter told me about WEB DISPATCH (www.webdispatch.com) where she recently took their computer. Apparently her screen looked like it was off when it was really on--just black all the time--she didn't know if one of the kids did something to it, it was in the process of dying, or already dead.

She was so impressed with Web Dispatch's customer service and service, that I thought I'd give them a try. In the past, I've taken Marcel to his birthplace in Dublin for service, or I've used one of their guys who, for a hefty sum, will make a house call. Even so, I'm always concerned that Marcel will end up in the wrong hands. And now I know why...

I called Web Dispatch and after talking to Scott on the telephone, I drove my little Marcel down to their store in San Ramon, which would be his home until Monday morning. As soon as I walked in the door, I was helped immediately. Immediately. Now, when was the last time that happened in a major computer store? For me? Never.

The tech, I mean The Prince otherwise named Walt, who worked on Marcel told me this morning that the spyware hadn't been installed properly and that one of the programs in my less-than-two-year old computer (remember this is the year 2008) was a reinstall of a 2002 program!

I don't know how long Web Dispatch has been in business but the word needs to be spread. I think their service is less expensive than major computer stores, they're willing to go the extra mile for solid and quick service, and I think they're pretty honest. If I were a movie critic, I'd give them two thumbs up!

1 comment:

feistysideoffifty said...

Thanks, Cindy, for that helpful post. Taking a computer in for repair is even worse than bringing a car down for servicing. As I know next to nothing about either, it really is like playing Russian Roulette-you just never know.

Now, thanks to you, when the need is there, I'll know who to turn to!